Yesterday, after a tiring yet exciting day at Davao Crocodile Park, our group went to Banoks to satisfy our rumbling stomachs. It was only 6 and my friend a Davaoena was a bit surprised to see that there are a few tables unoccupied. She found it strange yet I find it beneficial since this would mean we will be served with our food fast.
The moment we had our seats, a crew immediately placed empty glasses. Then another crew came to take our orders. After taking our orders, she recited it all again. We only had Lechong Manok, Tinolang Manok, Lechong Liempo, Tuna Belly, 6 unlimited rice, chicken chopsuey guisado and 2 liter of pepsi. It was thoughtful of her to inform us that we will have to wait for about 15 to 20 minutes.
After a few minutes, our food were served in an installment manner. Rice came first, then after a few minutes, the lechong manok and liempo were served. When they served the tuna belly, we decided to start eating.
They’re food was delicious which made us more eager to taste their native tinolang manok and chopsuey. When a crew passed our table we requested that our Pepsi be served and we followed up the rest of our orders as we are already halfway done with our eating. The pepsi was served.
All of us asked for another cup of rice as we waited for our food. We again, followed up for the tinolang manok and chopsuey. The three crews never returned to our table to inform us what happened to our orders. We already finished our food, with lots of rice on our plates because we were short of viand.
How frustrating it was to have waited for them to seve our food when they only told us to wait for 15 to 20 minutes! My friend, being the host, was really ashamed that her visitors was not satisfied with the service. She went to inquire about the food and to her dismay, the order slips for the two viands was missing. The manager was insistent that we did not order for such food. The order taker came and vouched that we did and that she wrote it. Then the manager said, your food is already cooked and is about to be served when it was cancelled and we were not informed about it. We followed it three times and none of those crew even cared to go back to our table and inform us.
Well, I’ve researched about Banoks over the net and this guy Jimmy rated Banoks in Lanang 9/10 for the service. I will rate Banoks 2/10. I believe that they have one system in serving customer and their system sucks.
